Travel Terms and Conditions

This document details the terms and conditions of sale and operations of passenger transport services by LE&VC (sold online via http://www.rusglobus.net/le-vc/  in English / French / Russian or via http://www.rusglobus.net/voyage  in Russian, by telephone or via email / SMS contact). We encourage our clients to preferably book via email and to amend to the booking / further correspond via email / SMS.
The term ‘Client’ refers to any individual making a reservation. In cases where this is a group of 2 or more travelers, said individual will automatically be allocated the status of ‘party leader’ and will be deemed responsible for all persons traveling under the reservation. They will be the primary contact for all information and matters concerning the reservation.

• By making a booking with LE&VC online or by SMS / telephone the client accepts these terms and conditions.
   
• Partial / full payment is required at the time of booking transport services.
   
• Any amendments (date/time arrival change, request for 2nd destination transfer…) made by client to a booking may incur additional charge of up to 25 euro at the LE&VC’s discretion.

BOOKING CONFIRMATION

• Subject to availability, the reservation is deemed confirmed, when the client receives a Travel Confirmation Email (TCE) from LE&VC. This will be issued within 24 hours of a booking being made.
   
• Should this confirmation not be received, the client must contact LE&VC to raise the matter as soon as possible.
   
• In extremely rare exceptional or force majeure cases where a booking is made and paid for and there is no availability, the transfer will be cancelled by the company and a full-refund made within 24 hours of the booking being placed. The client will be notified of this cancellation and refund by email.
   
• The TCE must be electronically saved or printed and carried by the client on the day of travel. This document acts as a ticket and must be presented to the LE&VC driver on request.
  
  The client is responsible for:
   
• providing accurate contact information, including email and mobile telephone number. Any failure in services resulting from LE&VC having incorrect contact information will be deemed to be the fault of the client and no compensation will be available.
• providing the correct flight information (including local flight times). Any loss of service or extra charges incurred by the client as a result of any erroneous information being supplied will not be the responsibility of or compensated by LE&VC. In cases where a client reserving an arrival provides LE&VC with the take-off time NOT the arrival time of their flight LE&VC reserve the right to re-schedule an alternative pick-up (if available) and re-charge the client for this. If there is no vehicle available for the rescheduled journey then no liability is accepted by LE&VC and no refund will be offered to the client.
• providing the correct accommodation information concerning drop off and pick-up points. It is also the client’s responsibility to carry directions and contact details for the accommodation in order to direct the driver if required. If the accommodation cannot be found after 20 minutes of driving around the resort then LE&VC reserves the right to drop the clients at the Tourist Office in the resort concerned or charge the client accordingly for additional vehicle and driver hire.

SHARED TRANSFERS

• When a shared transfer is booked, the client and party will travel in a vehicle or vehicles that may be shared with other clients.
  Shared transfers are available throughout the Winter and Summer operating periods, are subject to availability and occasionally can be offered during the inter-season.
• Arrival at the airport: The client will be met by a LE&VC driver and provided with departure details. The client agrees that, under normal circumstances, a maximum waiting time of up to one and a half hour may be necessary to join a shared transfer. In case of flights delays, flexibility is requested in order to make sure all passengers are looked after.
• Departure from resort: By default the client will receive their pick-up time in their TCE, and under unusual conditions it may be advanced the day before their departure via email / SMS provided during the booking process. It is the responsibility of the client to contact LE&VC to reconfirm their pick-up time if this email / SMS have not been received by 21.00 the day before travel. Pick-up times are a minimum of three hours before flight departure and may be set further in advance of flight time at the LE&VC’s discretion due to weather and road conditions and variations in the schedule. If the client is not at the specified pick-up point at the stated time the LE&VC vehicle and driver will wait a maximum of 5 minutes before departing.
• When a client requests a specific pick-up time from resort to airport, LE&VC will accommodate when possible, but will not be liable for any costs incurred from external services (such as flights or trains) being missed. A waiver form may be carried by the driver for the passenger in such a case and this must be signed before the transfer will be carried out.

PRIVATE TRANSFERS

• When a private transfer is booked, the client and party will travel in a private vehicle or vehicles and will not share with other clients.
• Private transfers are available throughout all seasons, on case by case basis.
• Arrival at the airport: The client will be met by a LE&VC driver and shown to their vehicle(s) for departure at the earliest possible time.
• By default the client will receive their pick-up time in their TCE, and under unusual conditions it may be advanced the day before their departure via email / SMS provided during the booking process. It is the responsibility of the client to contact LE&VC to reconfirm their pick-up time if this email / SMS have not been received by 21.00 the day before travel. Pick-up times are a minimum of three hours before flight departure and may be set further in advance of flight time at the LE&VC’s discretion due to weather and road conditions and variations in the schedule. If the client is not at the specified pick-up point at the stated time the LE&VC vehicle and driver will wait for a maximum of 10 minutes before departing.
• When a client requests a specific pick-up time from resort to airport, LE&VC will accommodate when possible, but will not be liable for any costs incurred from external services (such as flights or trains) being missed. A waiver form may be carried by the driver for the passenger in such a case and this must be signed before the transfer will be carried out.

FLIGHT DELAYS, FLIGHT CANCELLATIONS AND RESCHEDULED FLIGHTS

• Where flights are delayed more than 60 minutes, clients maybe be rescheduled into the next available seats but this may result in a wait on arrival or the sharing of a vehicle with other passengers. Should the client not wish to wait for the next available seats then they are free to arrange alternative transport as they see fit but no compensation will be payable by LE&VC. In some cases, the next available seats may mean transfer by another vehicle (including our local partners’) which will require a further fee.
• If a driver has to wait more than 30 minutes for a client after actual landing time, then a waiting charge of EUROS 25 per 30 minutes may be charged to the client to cover additional costs incurred by LE&VC. If the client informs LE&VC of the changes to flight arrangements before the vehicle and driver depart to the airport then no waiting charges will apply. LE&VC will always assist in rearranging onward travel.
• If no contact is made with the LE&VC within 60 minutes of actual landing time, the client will be classed as a ‘no show’ and the driver will be at liberty to leave the airport without them and the client obliged to re-book and pay for a new transfer.
• In cases where baggage has been lost, the client must contact LE&VC as soon as possible. If baggage issues cause delays that severely affect the departure of other clients or general operations, the delayed passenger(s) may be rescheduled onto the next available seats at the LE&VC’s discretion.
• Where flights are cancelled and as a consequence, the client cancels a transfer any less than 14 days before travel, at LE&VC discretion no refund may be paid back. Full documentation will be provided on request to aid any insurance claim.
• If on arrival, a flight is delayed by over 4 hours we may class this as a cancelled booking and a new booking may have to be made by the passenger at full charge. Full documentation will be provided on request to aid any insurance claim.

CANCELLATIONS AND REFUNDS

• A client may cancel any booked journey with a minimum 14 days notice and request a full refund or booking credit against a future journey.
• Refunds for any bookings cancelled with less than 14 days notice are at the discretion of LE&VC who reserve the right to charge a cancellation fee of 25 euros in average to cover administrative costs and bank charges.
• Should a confirmed booking be cancelled by LE&VC a full refund or alternative travel option will be offered to the client. Refund and compensation will not exceed the original costs paid by the client for the booking. LE&VC accepts no liability for loss due to exchange rates.

SERVICE FAILURE

• LE&VC will endeavor, at all times, to ensure that all vehicles booked are present on time for client pick-up and that all journeys reach their destination on time.
  LE&VC will not accept any liability in the event of delay and resulting costs incurred by the client due to circumstances out of their control. These circumstance can include, but are not limited to, the following examples
  • Road traffic accidents causing delays
  • Deaths or accidents causing injury on the roads
  • Vehicle breakdowns
  • Unforeseen problems caused by other passengers
  • Industrial action
  • Civil unrest
  • Any action of a third party that damages vehicles
  • Severe weather conditions
  • Actions of the police, customs officers or any other government officer that results in delay
  • Force Majeure (eg: war, natural disaster, act of god etc)

LUGGAGE ALLOWANCE

• All customers are allocated space to carry 2 items of luggage (one standard-size bag or suitcase AND one piece of hand luggage) PLUS one ski or snowboard bag. Should the client present themselves for pick-up with more than this allocation without prior notification, then LE&VC reserves the right to charge an excess luggage fee to cover any additional costs or to refuse carriage of the extra luggage.
• The property of the client is carried at their own risk and no responsibility for any loss or damage can be accepted by LE&VC.

OUTSOURCING

• LE&VC reserve the right to outsource/sub-contract bookings to other licensed transport companies to carry out a client’s journey. When traveling with a partner company of LE&VC please be aware that there may be variations in the operating terms and conditions.
• Requests for transport services on alternative routes, such as in the 3 Valleys (France), Italy, Switzerland may be passed directly to our local partner companies. In this event the availability and prices will be confirmed by the partner company direct with the client and the partner company’s terms and conditions therefore come into effect.
• Passengers traveling on routes to Massive-de-Maurienne & Hautes-Alpes may often be outsourced to a partner company due to limited availability.

DURING YOUR JOURNEY

• Eating & consumption of alcohol is not permitted in any vehicle operated by LE&VC.
• LE&VC reserve the right to refuse transport services to any passenger who appears to be under the influence of alcohol or drugs or who is behaving in an abusive or threatening manner towards LE&VC staff or other passengers. This right is delegated to all members of LE&VC staff including drivers and coordinators.
• Any passenger who soils a vehicle operated by LE&VC as a result of alcohol or drug consumption shall be responsible for an immediate charge of EUROS 100 to cover cleaning costs. This must be paid directly to the driver at the time of the incident. In cases where this charge cannot be paid or payment is refused all future reservations with LE&VC will be cancelled and no refund given to the client. LE&VC reserve the right to terminate transport services immediately should this situation arise.
• Clients must not leave litter or rubbish of any kind in the vehicle.
• Any damage caused to a vehicle, either internal or external, must be paid for, in full, by the client at the time of the incident.

STANDARDS

• LE&VC use vehicles in which all seats are fitted with seat belts. All passengers are required to wear seat belts in any vehicle(s) operated by LE&VC. It is the responsibility of parents or guardians of any passenger under the age of 16 to ensure that their seat belts are fastened properly and for the whole duration of any journey.
• European law states that all children under the age of 12 or under 1m 35cm in height are required to use child seats or booster seats. Compliant seats will be provided free of charge by LE&VC. It is the responsibility of the client to inform LE&VC at the time of booking if any children in their party will require child or booster seats. Any client who requires non-standard equipment for the safe passage of a party member is advised to supply their own equipment or contact LE&VC in advance to discuss arrangements.
• Child Protection: Children under 16 years of age must be accompanied by an adult. They may travel with a pre-booked parent or elected guardian. The conduct and behavior of any passenger under the age of 18 is the responsibility of accompanying adults where available.

TRAVEL INSURANCE

LE&VC recommends that all clients take out adequate travel insurance to not only cover them for all sports and activities they intend to take part in but also for extra costs and charges incurred from flight delays, cancellations and rescheduling or any other factors outside the control of LE&VC.

LEGAL

• All information, including contact details, supplied to LE&VC by the client during the booking process will remain confidential and will not be shared with any companies or organizations – other than for the purpose of completing a transfer.
• Any dispute between LE&VC and a client or third party that is not resolved by an agreement acceptable to both parties shall be referred to an intermediary. If this is not successful then the matter shall be dealt with through the French legal system.

LE&VC is a trading & banking name owned and operated by Limarov Evgueni & Co, legal address: 1446 Avenue du Noiret, 74300 Cluses France